• Rogues Gallery

    Rogues Gallery

Over the 30 years I have been trading in this industry you come across something that makes you go “well I’ll go to the foot of our stairs”.  They vary in degrees from very serious to scratch your head in total disbelief. But what they all have in common is that they are dangerous or just detrimental to your property.

We all carry mobile phones now so capturing an image is relatively easier than it was thirty years ago as I never carried a camera with me back then so there are more images of the present era than from back then. Here is a varying degree of images and scenarios that we stumbled upon along the way.

If you notice any similarities with your own Fireplace or Chimney perhaps you should take note…

Example Of Spillage

Signs of Spillage

Signs of Spillage

The appliance is a Jetmaster open fire. If you look above the Jetmaster on the stone surround you can see where smoke has stained the stone indicating that the appliance is not removing the products of combustion into the flue which is highly dangerous as this will mean “Carbon Monoxide” entering the property. We had to condemn the installation until a solution was found.

There could be a number of reasons for this to occur.

  1. Lack of ventilation into the room causing the flue to choke
  2. The throat of the flue not being correctly tapered and having flat spots causing the draw in the chimney to slow down
  3. A blockage in the chimney itself, soot build up where it has not been maintained, birds nest, mortar from the initial building of the chimney not being removed when it was constructed, affectionally known as “Snotts”
  4. An incorrect terminal or blocked terminal
  5. A flue has not been constructed to Building Regulation Document J
After Investigation

After Investigation

Once we removed the appliance and looked up the chimney we found “Snotts” blocking the lower bend, they had been there from day one and were never removed from when the chimney was built partially blocking the flue.

Once they had been removed we smoke tested the draw of the chimney to prove that was the case.



The customer had lost faith in the old Jetmaster which is only 47% efficient, we ended up installing a Stovax Riva 55 inset stove 84% efficient and controllable on a flexible liner with a new Honed granite back panel.

More Spillages

Spillage 1


  • I am very pleased with the new gas fire, thank you. I was also very impressed with your team of guys who did a really good and tidy job.

    Nick Dalton 28/02/2019

  • We absolutely looooooove our burner!!! The guys were brilliant, so tidy and polite and did a fab job!! And both you and rob have been so helpful!!

    Michelle Kirk 09/03/2019

  • Thank you Tinderbox, great job really happy with the work and service. No hesitations on recommending you to friends and family.

    Ali McFarlane 01/03/2019

  • We are delighted with the fire thank you very much

    Kate Feaviou 15/01/2019

  • Both Sarah and I would like to thank you for the installation of the wood burner and how you've handled things with us. We're delighted with the stove and beam, we feel it makes the house more of a home.

    Ross Gowland 02/11/2018

  • Thank you so much for all your help with our lovely stove, your knowledge and experience was invaluable when we were making our choices of stove and surround. We have found the whole process a lot easier than we were expecting and your installation staff were great. They tried their hardest to avoid any unnecessary making good and made sure all of our furniture etc. was well covered during the works. We are looking forward to having the fire lit and not worrying about flying embers, which was an issue with our open fire!

    Linda & John Sutton 14/03/2019

  • We came to the Tinderbox thinking we'd like one type of fireplace, but having seen the full range and had a good discussion with Ruth and Robert, we decided on another model. Installation was done swiftly and competently by their fitters and we are delighted with the result. We recommend The Tinderbox for its welcome, friendly service and good support.

    RC Burghclere April 2018

  • Thank you for everything you have done for us, especially for the custom trim, which has finished it off perfectly. I will be sure to recommend you to friends and neighbours who may be considering installing a stove.

    CJ Lychpit March 2018

  • A search on Google introduced us to The Tinderbox. We now have a beautiful log burner installed to replace our Victorian cast iron fireplace. Tinderbox kindly removed the old fireplace to enable us to gauge the space available and give us time to choose an appropriate log burner. Their staff were always extremely helpful, any query immediately responded to, and all necessary work involved to remove the old fireplace and install the new burner was undertaken to the highest quality. Would recommend Tinderbox without hesitation – and would also recommend the joys of a log burner!

    DC Headley 03/07/2017

  • I've just got home and the stove looks lovely. We are both really pleased and look forward to using it this winter. The installation team were brilliant and have done a splendid job

    RG 18/08/17

  • Since your team finished installing the stove, I think that you're safe in the knowledge that we're both very happy with the result and we've had many successful burns in the last few months. Each time we spend evenings in the lounge, We still find ourselves not quite able to believe that our vision of what we wanted for the room could have turned out so well. Thank-you so much to yourselves and the wider team for making our vision a reality.

    ML Basingstoke Dec 2017

  • Look at this gorgeous fireplace. Love it so much, Thank you.

    TU Chieveley 07/12/17

  • Tinderbox, Thanks to the team for such a fabulous job. We love our new stove and fireplace and can’t wait to snuggle down!

    LO Hermitage 24/11/17

  • The woodburner has been a huge success - a big thank you to all at Tinderbox for getting in sorted in time for Christmas - it is great - my husband is g pleased with it

    EK Wokefield 20/12/16

  • Robert and the team came and fitted our beautiful stove on a wet and windy day before Christmas. They braved the elements to get all that was needed down the chimney. They covered all the furniture, any dust was hoovered away. This is our third stove from Tinderbox, none of the chimneys have been easy - but they have solved all challenges that our house has thrown at them! Our house is cosy and we have 3 beautiful and effective stoves. Robert has gone on to do several more stoves locally. Ruth is a star in the office, especially in relation to our last stove which we were very specific about and was hard to source. I would recommend them without a doubt.

    RP 15/01/16

  • We are thrilled with the stove and the excellent, painless installation. Thank you and your guys.

    M&P Overton 05/03/16

  • Buying our wood burning stove from Tinderbox was a very pleasant experience. Right from the start, on meeting Ruth, we found her to be a pleasant relaxed person who was empathetic to our needs and helped us come to a decision without any pressure. When Rob came to our home to advise on installation and prepare a quote he was also very relaxed, helpful and enabled us to come to a decision we were happy with. The three guys who installed the stove and chimney were very polite and likeable. They were conscious of not disrupting our daily routines, keeping the work as tidy and clean as possible, and they all left their shoes at the front door! The quality of their work was very professional. All in all we were glad we went to Tinderbox because we now have a professionally installed wood burning stove for a very reasonable price.

    Good to do business with you!'

    Ian and Lorraine Hutchison

Get In Touch

01635 581073
Unit 7b, Riddings Farm, Goose Hill, Headley, RG19 8AU

Showroom Open Times

Tuesday to Friday 10am - 4pm
Saturday 10am - 1pm
Sunday & Monday Closed

Please call to arrange an appointment for one to one specialist advice: 01635 581073

Or email info@thetinderbox.biz

FSB logogas safe logohetas logo


The Tinderbox Woodburning Stoves and Fireplaces